ARTIFICIAL INTELLIGENCE POWERED HOME REMOVALS

Moving services have traditionally been transacted on the phone because they require human communication between parties to understand job requirements, provide price quote and answer any specific customer questions. Aspects of AI such as Natural Language Processing, photo recognition and more facilitate the transaction process for the parties by providing a “digital assistant” to the service provider and thus enabling him to run a sole trader business.

Customers normally mention their inventory in complex ways such as “5 boxes, a bed, some furniture”, and such inventory needs to be understood NLP techniques and then sophisticated logic needs to be applied to give price. Using our AI technology, the price can be provided on behalf of the service provider by using our “digital assistant” without the need for a human conversation or message exchange.

Customers normally have some peculiar query which is fundamental to them for their job eg. “Can I bring my cat with me in your van?”. To answer such a question, the service provider or some office manager would normally either have a conversation with a conversation with the customer. Absence of AI adds more human staff to the process than necessary. In turn, it allows the service provider to operator a sole trader business.

Customers sometimes send photos of items to describe it. This in turn requires service provider to see the photo and then respond with a price quote. With progressive AI deep learning techniques and rich data, such answers can be provided automatically thus avoiding the need for a conversation between parties. Hence allowing a sole trader to be on the same footing as an establishment with an office manager. We plan to use this capability to ease life of the parties.

Since service providers often have their hands occupied, it is easier for them to hear customer queries. Text to speech technology can speak out sentences in human understandable intonation thus enabling vendor to hear the job requirements while his hands are occupied or he is driving. He can then reply to it using speech to text technology. We plan to use to significantly reduce parties’ effort.